Question 1

COMMUNICATION

Accepted Answer

Email and text are our primary forms of communication throughout the planning process.We typically respond within 24-48 business hours (but usually sooner).Weekends are generally reserved for weddings and event production. If something is time-sensitive, flag it in your message and we'll prioritize.May-October, our office hours are Tuesday-Thursday.We use a shared planning platform to keep everything organized and accessible 24/7 -- for you, your vendors, and your venue.

Question 2

THE PLANNING PROCESS

Accepted Answer

Your timeline, documents, and planning tasks all live in our shared platform.We'll always keep you in the loop for the decisions that matter. The rest, we handle.We ask that clients review materials and provide feedback in a timely way to keep things moving. Good planning requires momentum on both sides.Key decisions -- venue selection, vendor bookings, design approvals -- should be made within agreed timelines to avoid delays or lost availability.

Question 3

VENDOR SELECTION

Accepted Answer

Every vendor recommendation is based on experience, reputation, and fit for your specific event.You always have the final say.Vendors who haven't worked with RVE before may require additional coordination to ensure alignment with the plan. We handle that communication.

Question 4

WEDDING DAY

Accepted Answer

We execute the agreed timeline and production schedule.Changes close to the wedding date may impact logistics and could require additional coordination fees.Our job is to be the person who handles it when something goes sideways. That's exactly what you're hiring us for.

Question 5

BOOKING & PAYMENTS

Accepted Answer

A signed agreement and retainer are required to hold your date. Your date is not reserved until both are received.Payment schedules are outlined in your contract.Retainers and payments are non-refundable, as we reserve your date exclusively and turn away other inquiries once you've booked.

Question 6

PLANNING MATERIALS

Accepted Answer

All design concepts, timelines, planning documents, and production plans created by RVE are proprietary materials.These materials are for the planning and execution of your event only.

Question 7

TRAVEL & DESTINATION EVENTS

Accepted Answer

Travel fees apply for weddings outside our primary service area (1+ hours).Lodging may be required for destination weddings or multi-day weekend events.We love destination weddings and are actively expanding our travel availability. Ask us where we've been.

Question 8

MEDIA & PORTFOLIO

Accepted Answer

RVE may share professional photos of completed events for portfolio, website, and social media use.We will always credit the photographer and vendor team whenever possible.If you have specific preferences around privacy or media sharing, let us know before signing your contract.

Question 9

QUESTIONS?

Accepted Answer

A smooth planning process and an incredible wedding weekend. Everything in this document exists to make that happen. Clear expectations now mean zero surprises later -- and that's exactly how we like it.Questions about any of the above? Reach out before you book. We'd rather answer everything upfront.